Shipping and pickup footer

 You can buy the products ordered to be transferred or even pick it up in our store. This may indicate you with your order. Shipping costs are automatically included in your order.
Specify a delivery point in your area if you are not (always) at home. In the Netherlands, a delivery point from PostNL is an option

Pick up:
If you have chosen pick, you can pick up your order the next working day in Zutphen.
CanyonZone
Maria Rutgersstraat 49 / Holtmede 25g
7207 GX Zutphen
          
Pick up is free. Orders must be picked up within 8 business days.

Shipping:
We ship worldwide and make use of the most appropriate carrier. In so doing, account should be taken of the transit time in days. We make maximum use of Track & Trace. Shipping can be done based on Express service at an additional cost. (please indicate this in the "Comments" box if desired)

Because there are several dimensions of whistles to neoprene suits, there are a number of ways that our packages are sent. The following is valid for numbers to 10 pieces and up to 30 kg. If you want to order larger quantities can you contact with CanyonZone.com by calling +31 (0) 6 2023 7357 or emailing info@canyonzone.com

Cat 1: Clothing, equipment and accessories:
These products are shipped,in Benelux, via Post NL parcel service. If the product leaves our store, you will get a message with a 'track and trace' link to track your package.

Cat 2: Books & Topo's
The products in Benelux, possibly sent as letter.

Some products are small and can be sent with the letter. Get no 'track and trace' link. Because it is technically not possible to count for letter other shipping, we have reduced the average amount for shipping. If something as letter can be verified that the shipping can be adapted sent.

Damage, loss or missing content, what to do? 

Signing for a shipment is signing for proper receipt. If you, as the recipient, notice damage, you must sign for receipt with reservation. It must be clearly stated why the reservation is made.

If an international shipment has not been delivered within 31 days, you must contact us to make a claim / complaint, stating the order number.
EU shipments require a response within 20 days.
If this is not reported in time, no reimbursement may be made.

Note: If your shipment is on the road longer than planned, your package may be missing. However, it does not always have to be wrong. The carrier itself must first declare a shipment as officially missing. 10 waiting days are often used for this.

If a package is not delivered (on time), an investigation is often initiated no earlier than after 20 / 35 days, at my request, and not earlier, for packages sent outside Europe.

If the investigation by the courier service(s) shows that the package has been lost, the total purchase price of the order will be refunded or reshipped.

When submitting a claim for a damaged package, I need documentation.

For detailed information, see: Customer services / Shipping and pickup